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Fault Reporting

What Do You Do If You Have A Problem With Your Purchase?

TV and Video Direct are committed to maintaining excellent customer service that is why we have implemented the following Fault Reporting Form.

If you have problems with your appliance, first complete the Fault Reporting Form and submit it to us. Claims will NOT be accepted without first completing this form.

The following list is for products that cannot be sent back for repair by the Fault Reporting Form and must be dealt with directly by the manufacturer.

For all calls to the suppliers initially find the serial number from the rear of your unit before telephoning.

• All Alphason products - Call Alphason on 0845 130 6686
• All Bose products - Call Bose on 0800 781 1274
• All Freecom products call 01423 704715
• All Hitachi products - Call Hitachi on 0870 405 4405
• All LG products - Call LG on 0844 847 5454
• All Liteon products - Call Liteon on 0207 365 2401
• All Panasonic products - Call Panasonic on 0844 844 3852
• All Philips LCD and Plasma TVs over 26" - Call 0800 331 6015
• All Pioneer products - Call Pioneer on 01753 789 789
• All Samsung products call 0845 726 7864
• All Sharp products - Call Sharpserve on 08705 274 277
• All Sony products - Call Sony on 0845 6000 124
• All models of Toshiba VCRs, DVDs, LCDs and Plasma televisions - Call Toshiba on 08704 424 424
• All Vivanco products - Call Vivanco on 0871 288 3547

For all other products, you will be issued with a Returns Authorisation Number and the information needed for the returning the product. Only then do you send the product back, quoting the Returns Authorisation Number on the outside of the box.

Under no circumstances will goods be accepted without the Returns Authorisation Number.

The unit will be inspected for the fault described on your Fault Reporting Form and then either repaired or replaced within 28 days of delivery of goods to you the customer. Products deemed to be working within manufacturer's specifications will be subject to a 15% handling charge. If an engineer deems that your unit is working within Manufacturer's Specifications, the cost of any call out will be charged to the customer.

Fault Reporting Form

Details of the purchaser
All Fields with a * need to be completed

Title	Mr. Mrs. Miss Dr. Rev.
First Name
Surname
House Number/Name
Street Name
Town/City
County
Postcode
Telephone Number
Mobile Telephone Number
Works Telephone Number
Your Email Address *
Product Information Product & sales information which can be optained from your sales receipt
Order Number
Order Date
Manufacturer
Model Number
Serial/Article Number (Usually found on the rear of the unit)
Fault Symptoms Please fill out the area below with a detailed description of your fault including connections to other appliances.
Fault Description
I agree to TV & Video Direct's Terms & Conditions
Alternatively, print and post to: TV And Video Direct, Customer Services Department, 39/41 Knowsley Street, Bolton BL1 2AS Tel: 01204 375730   Fax: 01204 394213   Email: amo@tvandvideodirect.com