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Fault Reporting

What Do You Do If You Have A Problem With Your Purchase?

TV and Video Direct are committed to maintaining excellent customer service that is why we have implemented the following Fault Reporting Form.

If you have problems with your appliance, first complete the Fault Reporting Form and submit it to us. Claims will NOT be accepted without first completing this form.

The following list is for products that cannot be sent back for repair by the Fault Reporting Form and must be dealt with directly by the manufacturer.

For all calls to the suppliers initially find the serial number from the rear of your unit before telephoning.

• All models of Toshiba VCRs, DVDs, LCDs and Plasma televisions - Call Toshiba on 0115 976 6958
• All Philips LCD and Plasma TVs over 26" - Call 0906 101 0016
• All Sharp products - Call Sharpserve on 0870 787 4837
• All Hitachi products - Call Hitachi on 0870 405 4405
• All LG VCRs, DVDs, LCDs - Call LG on 08708 721222
• All LG Plasmas - Call LG on 08706 075544
• All Liteon products - Call Liteon on 0207 365 2401
• All Samsung products call 0870 242 0303
• All Freecom products call 01423 704715

For all other products, you will be issued with a Returns Authorisation Number and the information needed for the returning the product. Only then do you send the product back, quoting the Returns Authorisation Number on the outside of the box.

Under no circumstances will goods be accepted without the Returns Authorisation Number.

The unit will be inspected for the fault described on your Fault Reporting Form and then either repaired or replaced within 28 days of delivery of goods to you the customer. Products deemed to be working within manufacturer's specifications will be subject to a 15% handling charge. If an engineer deems that your unit is working within Manufacturer's Specifications, the cost of any call out will be charged to the customer.

Fault Reporting Form

Details of the purchaser
All Fields with a * need to be completed

Title	Mr. Mrs. Miss Dr. Rev.
First Name
Surname
House Number/Name
Street Name
Town/City
County
Postcode
Telephone Number
Mobile Telephone Number
Works Telephone Number
Your Email Address *
Product Information Product & sales information which can be optained from your sales receipt
Order Number
Order Date
Manufacturer
Model Number
Serial/Article Number (Usually found on the rear of the unit)
Fault Symptoms Please fill out the area below with a detailed description of your fault including connections to other appliances.
Fault Description
I agree to TV & Video Direct's Terms & Conditions
Alternatively, print and post to: TV And Video Direct, Customer Services Department, 39/41 Knowsley Street, Bolton BL1 2AS Tel: 01204 375730   Fax: 01204 394213   Email: amo@tvandvideodirect.com